Frequently asked questions.
Are your emeralds natural?
Yes. Every stone we offer is a natural emerald, formed in the ground, never laboratory-grown or synthetic. Anything other than a natural emerald would be stated plainly.
Where do your emeralds come from?
We source from three of Colombia’s finest mining regions: Muzo, Chivor and Coscuez, all in the Boyacá department. Each mine produces stones with distinct character; we select only the finest from each.
Are your emeralds treated?
As with almost all emeralds, most of ours have had their natural surface-reaching fractures filled to improve clarity, a long-standing and accepted practice. We disclose the degree of any treatment and wherever possible it is confirmed on an independent laboratory report.
Do stones come with certification?
Stones and parcels of consequence are accompanied by documentation from an independent gemmological laboratory confirming that the stone is a natural emerald, its treatment level, and, where the laboratory can determine it, its origin. Ask us what accompanies a particular stone.
How do I buy or reserve a stone?
We currently work by enquiry rather than online checkout. Tell us what you are looking for and we will send what is available, with certification and price. Terms are confirmed in writing before any payment is made.
Do you supply the trade, melee and parcels?
Yes. Alongside individual stones, we supply colour-matched melee and rough parcels to designers, manufacturers and houses.
How is pricing determined?
Emerald is priced on colour first, then clarity, cut and carat, together with origin and treatment level. Because fine single-origin material is scarce, price per carat rises steeply with quality and size. Prices are quoted per stone on enquiry.
How do you ship and is it insured?
We ship worldwide by secure, insured, tracked courier requiring a signature on delivery. Full details are confirmed before dispatch.
What about customs, duties and VAT?
Import duties, VAT or GST and any clearance fees are set by the destination country and are the recipient’s responsibility. We will help you understand what may apply, but cannot assume these charges.
Do you accept returns?
Return terms are agreed in writing before purchase and depend on the item. A stone that has been set, altered or damaged cannot be returned. Ask us about the terms for a specific stone before you commit.
How should I care for an emerald?
Gently, warm soapy water and a soft brush, never ultrasonic or steam cleaning and kept away from heat and chemicals.
Can I view a stone before buying?
Private viewings are arranged by appointment and by introduction. Enquire to arrange one.
Terms & conditions.
These terms govern your use of this website and any enquiry or purchase you make with Aqueous International Ltd (Hong Kong) (“we”, “us”, “our”), trading as Vetas Reserve. Please read them together with our Privacy Policy.
1. About this site
This site presents Colombian-origin emeralds and an educational library. It does not currently offer online checkout; purchases are arranged by enquiry.
2. Enquiries and orders
An enquiry is not a binding order. A sale is formed only once we confirm the specifics, stone, price and terms, in writing and payment is arranged. We may decline any enquiry at our discretion.
3. Descriptions, certification and colour
We describe stones accurately and, for stones of consequence, provide independent laboratory documentation of nature, treatment and (where possible) origin. Screens differ; on-screen colour is a guide, not an exact representation of a stone.
4. Pricing and availability
Stones are largely one-of-a-kind. Availability and prices may change without notice until a sale is confirmed. Prices are quoted on enquiry.
5. Payment
Payment terms are confirmed in writing, typically by bank transfer or card as agreed. Title passes on receipt of cleared funds in full.
6. Shipping, title and risk
Stones are sent by insured, tracked, signature-required courier. Risk passes on delivery. Import duties and taxes are the recipient’s responsibility.
7. Returns
Returns are as agreed in writing prior to sale. Stones that have been set, altered or damaged are not returnable.
8. Intellectual property
The content of this site, including text and images, is owned by or licensed to us and may not be reproduced without permission.
9. Provenance and independence
“Vetas Reserve” is a trading name of Aqueous International Ltd (Hong Kong). We are an independent purveyor of Colombian emeralds sourced from Muzo, Chivor and Coscuez and are not affiliated with, endorsed by, or a certifying body of any mine, certification body or industry body.
10. No investment advice
Information on this site, including any reference to emeralds as a store of value, is general in nature and is not financial, investment or tax advice.
11. Limitation of liability
To the fullest extent permitted by law, our liability is limited [limit to be set by counsel]. Nothing in these terms excludes any liability that cannot lawfully be excluded.
12. Governing law
These terms are governed by the laws of Hong Kong and any dispute is subject to the courts of Hong Kong.
13. Changes
We may update these terms from time to time; the version published here governs your use of the site.
14. Contact
Questions about these terms: contact@vetasreserve.com or +62 813 3793 1296.
Privacy policy.
Effective date: [date]. This policy explains how Aqueous International Ltd (Hong Kong), trading as Vetas Reserve (“we”), handles personal data when you use this website or contact us.
1. What we collect
Information you give us: your name, email, phone number and the content of your enquiry. Information collected automatically: usage data such as IP address, browser type, pages viewed and time of visit and cookies.
2. How we use it
To respond to and manage your enquiry; to provide and improve the site; to comply with our legal obligations; and, only if you opt in, to send occasional updates you can unsubscribe from at any time.
3. Legal bases (EEA / UK)
Where this applies, we rely on: taking steps at your request; our legitimate interests in running and improving the business, balanced against your rights; your consent (for example, marketing); and compliance with the law.
4. Cookies
We use essential cookies to run the site and may use analytics cookies to understand how it is used. You can control cookies through your browser. [If analytics or marketing tools are added, name them here.]
5. Sharing
We do not sell your data. We share it only with service providers who help us operate, such as website hosting, email and any analytics, under confidentiality and where required by law.
6. International transfers
Your data may be processed outside your country, including where our providers operate. We take reasonable steps to protect it wherever it is handled.
7. Retention
We keep personal data only as long as needed for the purposes above or to meet legal obligations, then delete or anonymise it.
8. Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict or object to the processing of your data, to receive a copy of it and to withdraw consent. Contact us to exercise them; you may also complain to your local data-protection authority.
9. Payment information
We do not take card payments through this website. Any payment is arranged directly and card details are handled by the relevant payment provider, not stored by us. [Adjust if a payment processor is added.]
10. Security
We use reasonable measures to protect your data, though no method of transmission or storage is completely secure.
11. Children
This site is not directed at anyone under 18 and we do not knowingly collect their personal data.
12. Changes
We may update this policy and will post the new version here with a revised effective date.